Please allow up to 48Hrs (depending on requests) to contact you back.
Most asked questions
Q: What is IPTV
A: From a TV watcher's point of view, IPTV is very simple: instead of receiving TV programs as broadcast signals that enter your home from a rooftop antenna, satellite dish, or fiber-optic cable, you get them streamed (downloaded and played almost simultaneously) through your Internet connection.
Q: How much bandwidth do I need?
A: Please note: You must have a stable internet connection without any speed degradation. Service would be more stable using cabled connection rather than using a WIFI connection
We have done some tests with 15 Mbps internet connection and we were able to watch SD and HD channels without freezing.
IPTV is not recommended for those users who don’t have an unlimited internet connection, or users who have a very small amount of bandwidth available monthly.
Q: What is a MAC?
A: A MAC address is a unique identifier tied to your hardware on your MAG 254, Avov or STB emulator, in the format of xx:xx:xx:xx:xx:xx
You can get your mac address by viewing the video in the How To section.
Q: What is the code for parental control?
A: Parental Control Password on MAG devices and STB emulator is 0000
Q: I have successfully paid for the service, whats the next step?
A: Please allow up to 48 hours to get back to you. We will email you on the same email address you have paid with.
Q: Some of my channels don't work or show a black screen and won't load.
A: Please understand we do not control the feeds coming into our servers at greatiptv.eu. We simply provide our members with a portal to receive service through our partners. Keep in mind each channel and each feed have to be streamed from somewhere in the world back to our servers. Because of this complexity, sometimes the feed connections are not stable due to weather, storms, or satellite outages. Our provider knows about the channel outages as soon as we do and always works to resolve problems in a timely fashion. Please be patient and check in on the channel as it will eventually be resolved upstream from us.
Q: Sometimes my channels freeze or lock up. Why does this happen?
A: The best way to explain this and the complexity of how your iptv service is delivered, is by understanding how the service works. A channel is recorded live and the feed is resent over the internet. There are always variables in streaming anything especially in IPTV service. There are several factors that could cause this. The source of the feed could have frozen. The path the feed took through the internet could have had problems. Your own internet connection might have had a momentary blip, or even your own internal connection could experience packet loss to a small degree depending on your setup. Because of all these factors our service delivery is best effort and we simply cannot guarantee any channel or any feed based on how many factors are involved that are completely out of our control.